WARRANTY
At BILLION AVENUE, we stand behind the quality and craftsmanship of our pieces. That’s why we’re proud to offer a 2-year warranty on all our jewelry, covering any factory defects. Your satisfaction is our priority, and we want to ensure you enjoy your jewelry to the fullest.
What Our Warranty Covers: Our 2-year warranty is designed to protect you against any defects in materials or workmanship. If your piece shows signs of a factory defect within the first two years of purchase, we will repair or replace it at no additional cost to you. This includes issues such as:
- Loose or missing stones due to setting issues
- Broken chains (not caused by wear and tear)
- Any other manufacturing defects
- For clasp malfunctions, we’ll first provide you with a simple repair video. Often, the issue can be easily fixed by adjusting the clasp—just a quick pull up or down. This way, you can resolve it yourself in no time!
Please note that our warranty covers only the structural integrity and craftsmanship of your jewelry as it leaves our hands.
What Our Warranty Doesn’t Cover: While our jewelry is made to last, it’s important to care for your pieces to maintain their original beauty. Unfortunately, our warranty does not cover damage caused by:
- Normal wear and tear (such as scratches, dents, or worn plating)
- Accidental damage or mishandling
- Improper care or storage of your jewelry
- Tarnishing due to exposure to moisture, oils, and chemicals, which is a natural reaction over time
Tarnish Disclaimer: Tarnish is a natural effect that can occur with certain metals, and it can be influenced by factors such as your skin’s pH, humidity, and exposure to perfumes, lotions, and other chemicals. While we cannot cover tarnishing under our warranty, regular care and cleaning can help maintain the shine and luster of your jewelry. We recommend avoiding contact with water, sweat, and chemicals to extend the life of your piece.
How to Make a Warranty Claim: If you believe your jewelry has a factory defect within the 2-year warranty period, please reach out to us here. Provide a description of the issue, along with photos of the item. Once reviewed and confirmed as a manufacturing defect, we will guide you through the repair or replacement process as quickly as possible.
Care Instructions for Longevity: To ensure the longevity of your jewelry, please follow these simple care tips:
- Store your pieces in a dry, airtight space away from sunlight.
- Avoid contact with water, lotions, perfumes, and chemicals.
- Clean gently with a soft, non-abrasive cloth to maintain shine.
Our goal is to ensure you love your jewelry for years to come. Should you have any questions about your warranty or how to care for your pieces, please don’t hesitate to contact us. We're here to help, and we want to make sure you remain a happy customer!
Thank you for choosing BILLION AVENUE – wear your pieces with confidence and joy!